Frequently Asked Questions:
What is your current turnaround time?
My turnaround time is the number of working days it takes me to create your handmade item before posting. Most orders are dispatched within 1-3 working days, but please always check the homepage banner for the latest updates (for example, during busy seasons like Christmas).
Curated gift items are also dispatched within 1–3 working days. During busy periods, dispatch times may occasionally vary.
How do you ship orders?
I ship within the UK with Royal Mail Tracked 24, Tracked 48 or Special Delivery — you can choose your preferred option at checkout. You’ll receive tracking details once your parcel has been dispatched.
💜 UK orders over £50 qualify for free shipping.
Curated gift items are sent with free UK delivery via a standard tracked service. Shipping upgrades are not available for these items. If your order includes both handmade items and curated gifts, they may arrive in separate parcels.
Please note: I’m currently unable to post to Northern Ireland due to new shipping and customs requirements. I hope to review this in the future if things change.
Do you ship internationally?
Yes — I currently ship to the USA, Australia, and Canada.
USA: Import tariffs are collected at checkout, so there should be no extra charges when your parcel arrives.
Australia & Canada: Any customs fees, duties or taxes charged on arrival are the responsibility of the buyer.
At this time, curated gift items are available to UK customers only.
How will my order be packaged?
All items come ready to gift in your choice of an organza bag or a gift box. I aim to use recyclable and reused packaging wherever possible, so your order arrives safely while also being eco-friendly.
Packaging for curated gift items may differ slightly and will be appropriate for safe delivery.
Do you offer gift wrapping or gift notes?
I don’t currently offer full gift wrapping, but if your order is being sent directly to the recipient, I’m happy to include a short handwritten note on the back of my business card. Just send me a message before or after placing your order.
Please note: handwritten gift notes are not available on curated gift items.
How do I care for my jewellery?
Each piece is handmade with care, and a little upkeep will keep it looking its best:
Aluminium – Wash with warm water and mild soap, dry well with a soft cloth.
Copper – Can darken naturally; polish gently with a jewellery cloth if desired.
Stainless steel – Simply wipe with a clean cloth.
Sterling silver – May tarnish over time; restore shine with a silver polishing cloth.
Store jewellery in a dry place, away from direct sunlight, moisture, and chemicals such as perfumes and lotions.
Can I request a custom order?
Yes! Most of my items already have a personalisation box where you can add your details. If a listing doesn’t include one, or if you’d like something completely bespoke, just send me a message — I’d love to create something unique for you.
Do you accept returns?
I accept returns on non-personalised items if you contact me within 14 days of delivery. Items must be unused, in their original condition, and you’ll just need to cover the return postage. Once the item arrives safely back with me, I’ll process your refund.
Because personalised items are made especially for you, and earrings are non-returnable for hygiene reasons, they can’t usually be returned. However, if your order arrives faulty or damaged, please get in touch straight away and I’ll be happy to help put things right.
What are curated gifts?
Curated gifts are thoughtfully chosen items that complement my handmade jewellery and personalised designs. While these items are not handmade by me, they’re selected with the same care and attention to quality as everything in my shop.