Frequently Asked Questions:
What is your current turnaround time?
My turnaround time is the number of working days it takes to create your item before posting. Orders are usually dispatched within 1–4 working days, unless otherwise stated on the product page.
Please always check the homepage banner for the latest updates, particularly during busy periods such as Christmas.
Delivery times are separate from the turnaround time and begin once your order has been dispatched.
How do you ship orders?
I ship handmade items within the UK using Royal Mail Tracked 24 or Tracked 48, depending on the option selected at checkout. You'll receive tracking details once your parcel has been dispatched.
💜 UK orders over £50 qualify for free shipping.
Items made by production partners include free standard tracked UK delivery. Shipping upgrades are not available for these items.
If your order includes multiple items, they may be dispatched separately and arrive in different parcels.
Please note: I'm currently unable to post to Northern Ireland due to shipping requirements. I hope to review this in the future if circumstances change.
Do you ship internationally?
Yes – I currently ship handmade items to Australia and Canada using a fully tracked Royal Mail international service.
Any customs fees, import duties or taxes charged by the destination country are the responsibility of the buyer.
Shipping to the United States is temporarily unavailable while I review recent changes to international shipping. I hope to resume US shipping in the future and apologise for any inconvenience.
Items made by production partners are currently available to UK customers only.
How will my order be packaged?
Handmade items come ready to gift in an organza bag, with the option to upgrade to a gift box where available. I aim to use recyclable and reused packaging wherever possible, helping your order arrive safely while reducing unnecessary waste.
Packaging for items made by production partners may differ depending on the product and will be suitable for safe delivery.
Do you offer gift wrapping or gift notes?
I don't currently offer full gift wrapping, but if your order is being sent directly to the recipient, I'm happy to include a short handwritten note on the back of my business card. Just send me a message before or after placing your order.
Please note: handwritten gift notes are not available for items made by production partners.
How do I care for my jewellery?
Each piece is handmade with care, and a little upkeep will keep it looking its best:
Aluminium – Wash with warm water and mild soap, then dry thoroughly with a soft cloth.
Copper – Can darken naturally; polish gently with a jewellery cloth if desired.
Stainless steel – Simply wipe with a clean, soft cloth.
Sterling silver – May tarnish over time; restore shine with a silver polishing cloth.
Store jewellery in a dry place, away from moisture and chemicals such as perfumes and lotions.
Can I request a custom order?
Yes! Most of my items already have a personalisation box where you can add your details.
For my handmade jewellery and keepsakes, I'm happy to discuss custom requests or alternative personalisation options wherever possible. Just send me a message and I'll see what I can do!
Items made by production partners have set personalisation options, which are shown on each product listing. Additional customisation may not be possible for these products.
Do you accept returns?
I accept returns on non-personalised items if you contact me within 14 days of delivery. You'll then have a further 14 days to return the item. Items should be returned in their original condition, and return postage is normally the buyer's responsibility when changing their mind.
As personalised items are made especially for you, they are generally exempt from change-of-mind returns.
If your order arrives faulty, damaged or not as described, please get in touch so I can help resolve the issue. Your statutory consumer rights are not affected.
Do you use production partners?
Some items are made and dispatched by trusted production partners, allowing me to offer a wider range of personalised gifts alongside my handmade jewellery.
All designs are created or selected by me to ensure they fit the style and quality you expect from Punky Funky Jewellery.
If your order includes a mix of handmade and partner-made items, they may be dispatched separately and arrive at different times.